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Marketplace Help

Welcome to our Marketplace powered by hobbyDB!

Now you can buy and sell items right here, on your favorite site and know that your purchase/sale will be protected by the secure marketplace solution created by our friends at hobbyDB.

Who are these hobbyDB people?

hobbyDB is a group of similarly-minded collectors and enthusiasts with a lot of experience selling online. The team has worked very hard to build a secure, fully-functioning online marketplace for collectors everywhere.

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For Buyers

Do I need to be a hobbyDB member to buy anything?

No siree! You are welcome to checkout as a guest. If you are a hobbyDB member, you will have the additional benefit of the item going straight into your online collection. This makes keeping a record of your collection super simple in the long run.

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What types of payment do you accept?

You can pay with your PayPal account or with a credit or debit card. We accept MasterCard, Visa, American Express, and Discover. No matter what method of payment you use, all our payments are processed through PayPal, which means you will have the extra PayPal protection guarantee.

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How do I make sure I’m protected on this marketplace?

We take extra steps in our process to make sure our buyers get their items and are happy with them before we pay our sellers. When you pay for your order, your money is collected and put into a secure PayPal account. This way, if you are unhappy with your order, or a seller does not deliver, you will receive a refund.

This policy also protects sellers from getting taken advantage of. As it sometimes happens, a buyer can change their mind and decide they don’t want the item. Buyers are welcome to return an item if they change their minds, but will be responsible for return shipping to be fair for the seller. If a buyer is unhappy with their order, we do a full investigation into the complaint. If the buyer would like to return the item to the seller, they have five days after they received the item to do so and are responsible for the cost of the return shipping. If the item is significantly different than the listing description, then the seller will be responsible for return shipping costs. After those five days have passed with no complaint, all sales are final and there can be no returns or refunds. Because we use PayPal and ensure that the payment is in escrow before asking a seller to fulfill an order, we know that money will be protected no matter what the resolution is.

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Will I get a tracking number for shipping?

We encourage our sellers to ship within 2-5 business days. As soon as the seller ships the item and updates their tracking, you will automatically get an email that shows the shipping carrier and tracking number so you can keep an eye on your order.

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What is your return policy?

  • If there are issues with your order or a seller, please contact the hobbyDB team and they will help you resolving the problem.
  • If the buyer is not satisfied for any reason with their purchase, they have 5 days upon receipt to initiate a return to a sender. Buyer is responsible for return shipping cost to the seller. A refund will be made for the full cost of the purchase item via PayPal once the seller has received said item.
  • If an item is significantly different than the listing description, then the seller will be responsible for return shipping costs. Upon receiving the returned item, if the seller does not resolve the issue with the buyer within 5 business days, the cost of the item and associated shipping will be refunded to the buyer.
  • Once the buyer has waited beyond 5 days (after receipt) to voice any concerns all sales will be final and there will be no returns or refunds.
  • If a buyer does not receive an item after receiving their tracking information all associated costs with item purchased will be refunded within a certain time period which will be dependant on shipping location.
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For Sellers

How do I go about selling my items?

In order to list your items for sale, you will need to have a free hobbyDB account. Simply create an account at hobbyDB.com and then search the database for the item that you would like to list for sale. Once you find the item, you can click “Sell This” and you’ll be off to the races. For a detailed guide on how to sell your items, visit this handy dandy help article here. Items listed for sale will then show-up on the hobbyDB marketplace, the hobbyDB database and on hobbyDB powered marketplaces like this one. Please note that a tracking number is required in order to get payment for your item.

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What happens after I sell an item?

Well, it’s actually a super simple process from purchase to payday. We have dedicated Jedi who are here to ensure all transactions and interactions between buyers and sellers are easy as pie.

  • You’ll receive an email with all the details you’ll need to ship your item.
  • Package the item and ship it directly to your customer within 2-5 business days.
  • Once you have a tracking number, please add it directly to your seller dashboard. This is a mandatory step in order to get payment.
  • Every Wednesday you will be paid for items that have been received by your fellow collectors.
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What’s the dealio with the marketplace fees?

We have kept it simple, a sale will never cost you more than -

  • 7% fee on the sale price (not including Shipping!) This is capped at $100 per transaction
  • The PayPal fee for the sale (generally 2.9% plus $0.30)
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When do I get paid?

We pay every Wednesday. You receive payment for all items which have been delivered since the last pay-day. You will receive payment at the PayPal email address that you provide upon signing up for a seller account. Once you become part of our Trusted Seller program, you will receive payments for all items that have had a tracking number added which indicates that the item will be delivered by the following Wednesday.

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What to do if is there is an issue?

If there are issues with your order or a seller, please contact the hobbyDB team and they will help you with solving the problem.

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